Load management & comfort
Where a bag touches you, what the padding is made of, and how to feel for pressure points before you buy.
A bag with thick shoulder straps and a thick back panel can still hurt. Padding works where the body touches the bag, and that is not always where the foam is.
Good padding sits at specific contact points: shoulder straps (dense foam shaped to the strap's curve), the back panel (foam plus mesh channels for air) and the hip belt (dense, sculpted foam on every contact surface). Foam types differ. EVA is firm and durable, and suits structured packs. Open-cell foam is softer but compresses under sustained load. Memory foam feels soft at first but tends to hold heat and recover slowly.

Poorly placed or too little padding creates pressure points that cause hot spots and numbness over long carries. Back panel channels let heat out, and a sweaty back usually points to the airflow design. Hiking packs push ventilation furthest; outdoor hiking covers that. Shoulder strap padding that narrows toward the neck cuts the hot spots where straps dig into the top of your shoulders. How long you carry sets how much of this you need; see carry duration.
Run your hand over the back panel. Grooves you can trace with your fingers, or mesh that stands off the foam, mean air can move; a smooth, flat pad sits flush against your back. Check the shoulder strap contour: it should curve slightly to match the line of your shoulder. For the hip belt, the pinch test in hip belts tells dense foam from soft. Check whether the sternum strap slides along its rail or is fixed at one anchor point. A fixed strap that lands too high or low can chafe, with no fix. Load the bag and wear it for 5 minutes, in a store or at home if you ordered online, to find pressure points before you commit. Shape matters here too; see bag shape.

For lightweight bags carried for short periods, minimal padding is often a deliberate weight saving. Ultralight packs cut padding to save weight. That works, as a rough guide, while the total load stays under about 3 kg (7 lb).
Key takeaways
Quick poll
When your bag causes discomfort, where do you usually feel it first?